The Bank of Spring Valley
INTERNET BANKING SERVICE TERMS
OF USE & ACCESS AGREEMENT
The Bank of Spring Valley provides its services to you subject to the following notices, terms, and conditions. In addition, when you use any of The Bank of Spring Valley services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service.
This Internet Banking Agreement (this "Agreement") contains the terms that govern your use of The Bank of Spring Valley’s Internet Banking Service. In this Agreement we will use the word "Service" to refer to The Bank of Spring Valley’s Internet Banking Service.
By accessing and using the Service in any manner, you accept and agree to be bound by the terms of this Agreement.
In this Agreement, the words:
"we," "us" and "our" refers to The Bank of Spring Valley, when we hold an Eligible Account or provide an Internet Banking
"you" or "your" refers to the owner of an Eligible Account or an authorized representative;
"consumer" refers to a natural person who owns an Eligible
Account with respect to which an Internet Banking Service is
requested primarily for personal, family or household purposes;
"business" refers to anyone other than a consumer who owns an Eligible Account with respect to which an Internet Banking
Service is requested; and
"authorized representative" refers to a person with authority of any kind with respect to an Eligible Account or an Online Financial
THIS SITE IS PROVIDED BY The Bank of Spring Valley ON AN "AS IS" BASIS. The Bank of Spring Valley MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, The Bank of Spring Valley DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Bank of Spring Valley WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
III. Accessing The Services
Use of Site. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by The Bank of Spring Valley. The Bank of Spring Valley reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Bank of Spring Valley believes that customer conduct violates applicable law or is harmful to the interests of The Bank of Spring Valley.
Copyright. All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of The Bank of Spring Valley or its content suppliers and protected by U. S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of The Bank of Spring Valley and protected by U. S. and international copyright laws. All software used on this site is the property of The Bank of Spring Valley or its software suppliers and protected by U. S. and international copyright laws. The content and software on this site may be used as an online resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.
Trademarks. The Bank of Spring Valley is a registered trademark of The Bank of Spring Valley, in the United States and other countries. The Bank of Spring Valley graphics, logos, and service names are trademarks of The Bank of Spring Valley. The Bank of Spring Valley’s trademarks may not be used in connection with any product or service that is not The Bank of Spring Valley’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Bank of Spring Valley. All other trademarks not owned by The Bank of Spring Valley that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Bank of Spring Valley.
Applicable Law. This site is created and controlled by The Bank of Spring Valley in the State of Wisconsin, USA. As such, the laws of the State of Wisconsin will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.
Hardware, Software and World Wide Web Connection.
You understand and agree that you may access the Services by electronic transmission to our host server (the “Server”) on the World Wide Web (“WWW”) portion of the Internet. In order to utilize this service you will be required to provide all hardware, software and a WWW connection. Typically, this will be a personal computer, Internet browser and Internet service provider.
Availability. You may access an Eligible Account at the The Bank of Spring Valley Web site at
www.BankofSpringValley.com to obtain balances, transaction history and other information. Subject to the terms of this Agreement, you will generally be able to access your Eligible Accounts through the Web site 7 days a week, 24 hours-a-day. A transfer completed through a Service before the transfer cutoff time on a business day will be posted to your Eligible Account the same day. All transfers completed after the transfer cutoff time on a business day or on a day that is not a business day, will be posted on the next business day. The transfer cutoff time is 3:00 p.m. (Central Time). Every day is a business day except Saturdays, Sundays and Credit Union holidays.
Alternative Access. At certain times, a Service may not be available due to system maintenance or circumstances beyond our control. During these times, you may use The Bank of Spring Valley automated teller machine ("ATM"), call 715-778-5537 during regular business hours, or come to one of our The Bank of Spring Valley offices to obtain information about your Eligible accounts.
IV. Eligible Accounts
Each The Bank of Spring Valley product you have with us that you enroll in a Service is called an “Eligible Account.” Examples of products that you may elect to enroll as Eligible Accounts include: checking accounts, savings accounts, money market accounts, certificates of deposits, Individual Retirement Accounts, and loans.
Your Eligible Accounts will continue to be subject to the agreements otherwise governing them, except where it is noted in this Agreement. Additionally, each Eligible Account and Internet Banking Service will be subject to the following:
the terms or instructions appearing on a screen when using a Service;
The Bank of Spring Valley’s rules, procedures and policies applicable to each Eligible Account and each Internet Banking Service;
the rules and regulations of any funds transfer system used in connection with an Internet Banking Service;
applicable state and federal laws and regulations.
V. Electronic Mail (e-mail)
You may communicate with us by sending e-mail, but you cannot use e-mail to initiate transactions on your Eligible Accounts. To ensure the security of your Eligible Account information, we recommend that you use e-mail forms only when asking specific questions about your Eligible Account(s). For transactions, please use the appropriate functions within the Service, a The Bank of Spring Valley ATM, call 715-778-5537 during regular business hours, or come to our The Bank of Spring Valley office.
VI. Internet Banking Services
You may use a Service to obtain such products and services that are available and disclosed through the Internet Banking Service at our Web site. This includes obtaining balance information, transaction history and other information on your Eligible Accounts. This information may only reflect activity conducted through the close of the previous business day.
The Bank of Spring Valley may, from time to time, introduce new Internet Banking Services. When this happens we will update our Web site to include them. Your use of new Internet Banking Services will be governed by the terms of this agreement.
Processing of Transfer Requests.
Transfers may be made to any linked Eligible Account from any linked Eligible Account.
Transfers may be made as a payment to a linked loan account. By initiating a transfer, you are authorizing The Bank of Spring Valley to debit an Eligible Account in the amount submitted and credit an Eligible Account in like amount. The completion of a transfer is subject to the availability of sufficient funds at the time of processing. You agree that you will initiate a transfer from an Eligible Account only when the account has a sufficient balance for the transfer, including any available funds covered under an overdraft protection plan. If sufficient funds are not available, we may refuse to complete the transaction. In addition, you may incur an insufficient funds fee as disclosed to you in other account documents provided at, or subsequent to, account opening. The Bank of Spring Valley is under no obligation to notify you if it does not complete a transfer because there are not sufficient funds in your account to process the transaction.
Transfers from a Money Market account to another account or to a third party are limited to six (6) per month with no more than three (3) by check, draft, debit card or similar order to third parties. Payments to a The Bank of Spring Valley loan are not counted toward this limit. Other transfers not included within the six (6) transfers allowed are: transfers made by mail, messenger, automated teller machine or in person. Transfers included within the six (6) transfers are: telephone transfers, debit card/POS, checks, online transfers, and ACH debit transactions.
Transfers from a Savings account to another account or to third parties by preauthorized, automatic, telephone transfer or online transfer are limited to one per month.
You cannot cancel your transfer after it has been entered into the online system and transmitted to the bank. Make certain you want to proceed with the transaction prior to submitting the payment.
Certain fees may be applicable for transfer requests and are disclosed at the online site.
Processing of Bill Payment Requests. Payments may be scheduled from checking accounts and can be entered as a one-time transaction or as a recurring transaction. By initiating a transfer, you are authorizing The Bank of Spring Valley to debit an Eligible Account in the amount submitted and transmit a payment on your behalf in like amount. The completion of a payment is subject to the availability of sufficient funds at the time of processing. You agree that you will initiate a payment from an Eligible Account only when the account has a sufficient balance for the payment, including any available funds covered under an overdraft protection plan. If sufficient funds are not available, we may refuse to complete the transaction. In addition, you may incur an insufficient funds fee as disclosed to you in other account documents provided at, or subsequent to, account opening. The Bank of Spring Valley is under no obligation to notify you if it does not complete a payment because there are not sufficient funds in your account to process the transaction.
Transfers from a Money Market account to another account or to a third party are limited to six (6) per month with no more than three (3) by check, draft, debit card or similar order to third parties. Payments to a The Bank of Spring Valley loan are not counted toward this limit. Other transfers not included within the six (6) transfers allowed are: transfers made by mail, messenger, automated teller machine or in person. Transfers included within the six (6) transfers are: telephone transfers, debit card/POS, checks, online transfers, and ACH debit transactions. We do not recommend using a Money Market account for bill payment purposes.
Payments entered will be processed on the payment effective date. Recurring scheduled payments that fall on a weekend or
non-bank business day will be processed on the prior business day. To assure sufficient time for payees to receive and process
payments, allow at least 7 - 10 business days between the business date you schedule the payment to be initiated and the payment
You cannot cancel your payment after it has been entered into the online system and transmitted to the bank. Make certain you
want to proceed with the transaction prior to submitting the payment.
Certain fees may be applicable for Online Bill Payment services as disclosed at time of establishment of Bill Payment services.
Payments made through Online Bill Payment are processed in one of two ways:
Electronic Transmission - Most payments may be made by electronic submission, with over 3,000 payees
(vendors/merchants) accepting payment via electronic transmission. If a payee does not accept electronic transmission, you
may contact The Bank of Spring Valley to request the payee be added to the listing of electronic payees. There is no
guarantee that the payee will elect to receive payment via electronic transmission and The Bank of Spring Valley has no
control over their decision in this matter. However, every effort will be made to enlist the payee to accept electronic
Check: Payees not accepting electronic transmission will be paid with a check within 7 - 10 business days of online authorization.
Downloading to Financial Software. Your account information may be downloaded to financial management software, such as
Quicken® or Microsoft Money®.
VII. Linked Eligible Accounts
Eligible Accounts will be linked to allow viewing and access as requested by the account holder, or authorized representative.
All online transactions will be reported on the monthly and/or quarterly statements for linked accounts, including the date, amount, and
VIII. Authorized Representatives
When the Service is linked to one or more joint accounts, we may act on the written or electronic instructions of any authorized signer
regarding your service.
If a business owns an authorized account, any authorized representative of your business is authorized on such terms, conditions and agreements as we may from time to time require to:
enter into this Agreement, as amended from time to time;
access each Eligible Account of yours in any manner and for any purpose available through the Service, whether now or in the
use any Internet Banking Service in any manner and for any purpose available through the Service, whether now or in the future.
IX. Electronic Fund Transfer Provisions For Consumers
The provisions in this section apply only to electronic fund transfers (an "EFT") that debit or credit a consumer’s
checking, savings or other asset account and are subject to the Federal Reserve Board’s Regulation E. The Bank of Spring Valley
may, when applicable, rely on any exceptions to the provisions in this section that are contained in Regulation E. All terms not
otherwise defined in this agreement, which are defined in Regulation E, will have the same meaning when used in this section.
Your Liability. Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of
keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If
you tell us within 2 business days, you can lose no more than $50 if someone used your card and/or code without your
permission. (If you believe your card and/or code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or
theft, you can lose no more than $50 if someone used your card and/or code without your permission.)
If you do NOT tell us with 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we
could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the
statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have
stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Additional Limit on Liability for VISA® Check Card. Unless you have been grossly negligent or have engaged in fraud, you will
not be liable for any unauthorized transactions using your lost or stolen VISA® Check Card. This additional limit on liability does
not apply to ATM transactions, to transactions using your Personal Identification Number which are not processed by VISA®, or
to commercial cards.
Telephone Number and Address. If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the numbers and address listed below:
S320 McKay Avenue
P.O. Box 159
Spring Valley, WI 54767
Error Resolution Notice. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in Section C above as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST
statement on which the problem or error appeared:
Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or
why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or
question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (5 business days for VISA Check Card point-of-sale
transactions and 20 business days if the transfer involved a new account) after we hear from you and will correct any error
promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a
point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will
credit your account within 10 business days (5 business days for VISA Check Card point-of-sale transactions and 20 business
days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during
the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive
it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after
the first deposit is made, unless each of you already has an established account with us before this account is opened.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error,
we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation by phoning any of the numbers or writing to the address
as listed in Section C above.
X.Your Ability to Withdraw Funds.
This policy statement applies to all deposit accounts.
Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your
deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw
them in cash and we will use the funds to pay checks that you have written.
Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for
checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. Deposits
made at the lobby counters, at drive-up windows, or thru Internet Banking will be immediately available.
Case-by-case delays. LONGER DELAYS MAY APPLY. In some cases, we will not make all of the funds that you deposit by
check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit,
funds may not be available until the fifth business day after the day of your deposit. The first $100 of your deposits, however, may
be available on the first business day.
If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you
make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our
employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we
receive your deposit.
If you will need the funds from a deposit right away, you should ask us when the funds will be available.
Safeguard exceptions. In addition, funds you deposit by check may be delayed for a longer period under the following
We believe a check you deposit will not be paid.
You deposit checks totaling more than $5,000 on any one day.
You redeposit a check that has been returned unpaid.
You have overdrawn your account repeatedly in the last six (6)
There is an emergency, such as failure of computer or communications equipment.
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be
available. They will generally be available no later than the eleventh (11th) business day after the day of your deposit.
Encryption. A 128-bit encryption with digital certificate enforcement creates a secure environment for information to be passed
from you to The Bank of Spring Valley.
User Name and Password. A User Name will be assigned at time of application for the Service. The User Name will be used
each time you log in. You will also be assigned a default password when your online account is setup. The first time you login,
using the default password, you will be required to set a new password. You acknowledge and agree that your password, when
used in connection with the Services, identifies and authenticates the user of the Services, has the same legal effect as your
signature, will be relied upon by The Bank of Spring Valley and shall constitute your authorization to complete the transactions
affecting your accounts initiated through the use of the Services. You agree that your password is personal and confidential, that
your password is a security method used by us to help you maintain the security of your accounts and that you will take
precautions to protect the confidentiality of your password, including not disclosing your password to any other person.
If you believe that your password may have been lost or stolen, or that someone has transferred or may transfer money from your
account without your permission, or if you suspect any fraudulent activity on your account, notify The Bank of Spring Valley
immediately at 715-778-5537 or at our address, listed elsewhere in this agreement.
Browsers/Virus Protection. In order to take advantage of the security features of Internet Banking, you must use Microsoft
Internet Explorer 5.5 or higher or Netscape 6.2.3 or higher, with 128-bit encryption support. Use of anti-virus software is strongly
recommended. If your computer becomes infected with a virus, you could possibly lose information. We recommend that you use
an anti-virus program that automatically upgrades your virus protection on a recurring basis. If you do not have an automatic
upgrade feature, we recommend that you update your virus detection program on a weekly basis and when you hear of a new
Avoiding ID Theft on the Internet. Although The Bank of Spring Valley takes every possible measure to protect your
information, you, also, play a major role in protecting your personal information.
Keep your User Name and passwords confidential. Do not share them with anyone and do not keep them written down for
anyone to find.
Change your password on a regular basis.
Avoid passwords that will be easy for a thief to figure out.
Sign off the website once you have completed all transactions through a secure site.
Only provide your User Name and password when your browser indicates a secure connection. A secure connection is
indicated by either an https:// in the browser address bar in front of the address of the page you are visiting or a closed or
locked padlock in the lower right corner of the screen. If the padlock is open, encryption is not provided.
Only use your credit card number, Social Security number or other sensitive information online when it is absolutely
Report suspected Internet-based fraud to the Federal Trade Commission toll-free, 877.438.4338.
Our Liability. Our liability to you is explained in any agreements, notices and disclosures that we separately provide to you from
time to time regarding your Eligible Accounts and Internet Banking Services. This section explains our liability to you only to the
extent that our liability has not been separately disclosed to you by any of these agreements, notices or disclosures. Under no
circumstances will we have any liability to you for failing to provide you access to your Eligible Accounts or Internet Banking
Services through the Service. Furthermore, unless otherwise required by applicable law, we will only be responsible for performing
the Online Finance Services as expressly stated in this Agreement, and will only be liable for material losses incurred by you to the
extent such losses directly result from our gross negligence or intentional misconduct in performing the Internet Banking Services.
IN NO EVENT WILL WE HAVE LIABILITY FOR ANY CONSEQUENTIAL, SPECIAL, PUNITIVE OR
INDIRECT LOSS OR DAMAGE WHETHER OR NOT ANY CLAIM FOR SUCH DAMAGES IS BASED ON
TORT OR CONTRACT OR WE KNEW OR SHOULD HAVE KNOWN THE LIKELIHOOD OF SUCH
DAMAGES IN ANY CIRCUMSTANCES.
We will not be obligated to honor, in whole or in part, any transaction or instruction which:
is not in accordance with any term or condition applicable to the relevant Internet Banking Service or Eligible Account;
we have reason to believe may not be authorized by you or any third person whose authorization we believe is necessary or
Indemnification. Except to the extent that we are liable under the terms of this Agreement or an agreement that otherwise
involves funds subject to a hold, dispute, restriction or legal process we believe prevents their withdrawal;
would result in us exceeding any limitation of our intra-day net funds positions established pursuant to present or future
Federal Reserve guidelines;
would violate any applicable provision of any risk control program of the Federal Reserve or any applicable rule or
regulation of any other federal or state regulatory authority;
is not in accordance with any other requirement of our applicable policies, procedures or practices; or
we have reasonable cause not to honor for our or your protection.
governs your Eligible Account, if you are an owner of an Eligible Account, you agree to indemnify and hold us, our directors,
officers, employees and agents harmless from all loss, liability, claims, demands, judgments and expenses arising out of or in any
way connected with an Eligible Account or the performance of an Internet Banking Service. This indemnification is provided
without regard to whether our claim for indemnification is due to the use of the Service by you or your authorized representative.
Third Parties. Except as specifically provided in this Agreement or where applicable law requires a different result, neither we
nor our service providers or other agents will be liable for any loss or liability resulting in whole or in part from any act or failure to
act of your equipment or software, or that of an Internet browser provider such as Netscape (Netscape Navigator Browser) or
Microsoft (Microsoft Explorer Browser), by an Internet access provider, by an online service provider or by an agent or
subcontractor of any of them, nor will we or our service providers or other agents be responsible for any direct, indirect, special or
consequential, economic or other damages arising in any way out of your access to, use of or failure to obtain access to Internet
Banking Services through the Service.
XIII. General Provisions
Termination. Unless otherwise required by applicable law, The Bank of Spring Valley may terminate this Agreement and/or your
access to any Internet Banking Service through the Service, in whole or in part, at any time.
Access to the Internet Banking Services through the Service, in whole or in part, may be reinstated by us at our discretion, at any
time. If reinstated, the then current terms of this Agreement will control. You may request reinstatement of an Internet Banking
Service by calling us at 715-778-5537 during regular business hours or come to one of our The Bank of Spring Valley offices.
If you wish to cancel any of your Internet Banking Services, contact The Bank of Spring Valley at 715-778-5537 or send us
cancellation instructions in writing to:
The Bank of Spring Valley
S320 McKay Avenue
P.O. Box 159
Spring Valley, WI 54767
Changes. Except as otherwise required by law, rule or regulation, we may change the terms of this Agreement from time to time
and at any time. When changes are made we will update this Agreement at
www.BankofSpringValley.com. The Web site will be
updated on the effective date, unless an immediate change is necessary to maintain security of the system or unless a law, rule or
regulation requires that it be updated at an earlier time. As always, you may choose to accept or decline changes by continuing or
discontinuing to use the Service.
Disclosure of Information. The circumstances under which we will disclose information about you, your Eligible Accounts or
your Internet Banking Services is set forth in the information that has been separately disclosed to you in the contracts, notices and
disclosures that have been separately provided to you in accordance with our policy disclosed at our Web site.
General Fees. There are no monthly or transaction fees for accessing the Service; however, certain fees may be applicable for
Online Bill Payment services. Fees pertaining to Eligible Account transactions or services may apply and will be deducted from the
Eligible Account. Other fees may be assessed and billed separately by your online service provider.
Telephone Charges. You will be responsible for any telephone charges involved with connecting to the Internet that you incur by
using the Service.
Miscellaneous Fees and Charges. The fees that have been separately disclosed to you in connection with your Eligible
Account(s) will continue to apply to those account(s).